Return and Refund Policy

Effective Date: 2025-10-29

1. Overview

At Elite ECom Stores LLC (Spark Sanctuary), we want you to be confident in your purchase. This Return and Refund Policy explains when and how returns, refunds, and replacements are accepted for orders placed through sparksanctuary.com.

By placing an order, you agree to the terms outlined below.

2. Summary of Policy

Region: United States
Return Window:
- 14 days from delivery for eligible returns
- Damage or defects must be reported within 4 hours of delivery
Return Eligibility:
- Eligible for defective and non-defective items that meet policy conditions
Return Shipping:
- Customer is responsible for return shipping unless the item is defective or damaged on arrival
Restocking Fee:
- 25% of the product price for approved non-defective returns

3. Contact Information

To request a return, exchange, or report a damaged or defective item, contact us:

Email: support@sparksanctuary.com
Phone: 1-307-205-5444
Address:
Elite ECom Stores LLC
1309 Coffeen Ave St 1200
Sheridan, WY 82801

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

4. Return Eligibility

You may request a return if all of the following conditions are met:

The request is submitted within 14 days of delivery
The product is unused, uninstalled, and in original condition
The product includes all original packaging, accessories, manuals, and components
The product shows no signs of installation, modification, or use

Used, installed, or modified items are not eligible for return, except in cases where the item arrived defective or damaged.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 4 hours of delivery.

Please provide:

Your order number
Clear photos showing the damage or issue
A brief description of the problem

If approved, we will arrange for a replacement or refund and provide a prepaid return shipping label when applicable.

Failure to report damage within 4 hours may result in the claim being denied.

6. Return Process

To initiate a return:

Contact our customer support team within the applicable return window
Wait for approval and return instructions
Ship the item using the provided instructions within 7 days of approval

Returns sent without prior authorization may be refused.

7. Return Shipping & Fees

Non-Defective Returns:
- Customer is responsible for return shipping costs
- A 25% restocking fee will be deducted from the refund
Defective or Damaged Items:
- Return shipping is covered by us
- No restocking fee applies

If a return is sent using a method other than the approved process, shipping costs may not be reimbursed.

8. Refunds & Replacements

Once the returned item is received and inspected:

Approved refunds are issued to the original payment method
Refunds are processed within 7–10 business days
Original shipping charges are non-refundable unless the return is due to our error

If preferred and approved, a replacement item may be issued instead of a refund.

9. Exchanges

Exchanges are accepted for eligible products that meet all return conditions. Replacement items are shipped after the original item is received and approved.

10. Non-Returnable Items

The following items are not eligible for return:

Items reported after 4 hours (damage claims)
Installed, used, or modified products
Custom-ordered or special-order items
Clearance or final sale items
Gift cards or digital/downloadable products
Items damaged due to misuse or neglect

11. Order Cancellations

Orders may be canceled before shipment for a full refund
Once an order has shipped, it cannot be canceled and must follow the return process outlined above

12. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection laws.

13. Policy Updates

We reserve the right to update this policy at any time. Changes take effect immediately upon posting.

Elite ECom Stores LLC
support@sparksanctuary.com
1-307-205-5444
1309 Coffeen Ave St 1200
Sheridan, WY 82801