Effective Date: 2025-11-30
Any exceptions will be clearly stated on the product page and at checkout.
1. Introduction
At Elite ECom Stores LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on sparksanctuary.com.
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Service name Standard Shipping
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Price Free
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Delivery time 3 to 9 business days total
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Destination United States
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Coverage All products unless a product page says otherwise
2. Shipping Service
At Spark Sanctuary, we strive to get your outdoor gear to you as quickly and safely as possible.
1. Shipping Origin
All orders are processed and shipped directly from our primary fulfillment center located at:
1309 Coffeen Ave St 1200, Sheridan, WY 82801
2. Order Processing (Handling Time)
Order Cut-off Time: 5:00 PM (MST)
Handling Time: 1–2 Business Days (Monday – Friday)
3. Transit Time & Shipping Rates
Standard Shipping: 3–9 Business Days (Monday – Friday)
Shipping Cost: "Free Shipping"
4. Shipping Carriers
We primarily use UPS, FedEx, and USPS to ensure your items arrive safely. For larger items like outdoor kitchen islands or large grills, we use specialized LTL Freight carriers.
5. Delivery Areas
Currently, we ship to the contiguous United States. We do not ship to P.O. Boxes or APO/FPO addresses at this time.
6. Tracking Your Order
Once your order has left our Wittmann, AZ facility, you will receive an email with a tracking number. Please allow 24 hours for the tracking information to update.
3. Shipping Destinations
United States
- We currently ship to addresses within the United States
- We do not ship to P.O. boxes that cannot accept carrier delivery
Future expansion
We plan to add more regions. When we do, this page will be updated.
4. Shipping Costs
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Standard Shipping Free on all eligible orders shipped within the United States
All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.
5. Order Handling and Delivery Time
Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.
If an item needs extra time, the product page will show a note. That note will override the general timing above.
6. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.
Shipment tracking
Every shipment includes tracking. You will receive a tracking link by email when your order ships.
Insurance
Shipments are insured against loss or damage. Contact us if there is an issue.
7. Order Tracking
After your order ships you will receive an email with the tracking number and a link to follow the delivery.
8. Delivery Issues
Delayed or lost packages
If your delivery exceeds the 3 to 9 business day window, email us at support@sparksanctuary.com or call 1-307-205-5444.
Marked delivered but not received
- Confirm your shipping address
- Check with neighbors or building management
- Contact us so we can assist with a trace
Damaged packages
We will arrange a replacement or refund as appropriate.
9. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.
10. Returns and Refunds
We accept returns within 7–10 business days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.
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Return shipping Customer pays return shipping unless the item is defective or not as described
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Refund timing Refunds are processed within 14 days after we receive the return to the original payment method
11. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.
If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.
13. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.
Thank you for shopping with Elite ECom Stores LLC.
